News

New Business System

February 19, 2008

We are currently working with Retriever Technology, our existing supplier, to update our software so that we can improve the service we provide to you. For many years now we have used the same route-card system to provide the A5-sized delivery notes and production route-cards that you are familiar with. Within the next few weeks that will change. The new system is a development from the existing one and will improve our ability to track and plan your work through our factory. It will also enable us to communicate with you at key points through that process. Significantly, it will also simplify the paperwork you receive from us. On dispatch from Alpha-Rowen we intend that you will just receive an A4 delivery note which will tell you the job that we have treated and the Inspection results for the batch. You will no longer receive the copy of the route-card or the SPC graph. The system is designed so that any work that has not been checked and passed off will not have a delivery note. Production of the delivery note is confirmation that the work is OK. Most improvements are internal and relate to the furnace planning and data retrieval. Getting these key areas right will undoubtedly improve our service to you.

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