Our Staff

We are extremely proud of the team we have built at Alpha-Rowen and every member of that team is keen to provide the best possible service to our customers. Let us demonstrate to you the capability of that team and use the experience and knowledge that they have gained.

Production Team

Edward Dixon, Production Manager

Having originally started with the company in 1989 as an operator Edward knows the parts and the equipment inside out. He uses this experience to maximise what Alpha-Rowen can do to meet our ever increasing customer service requirements. Having recently passed his Level 3 Introductory Certificate in First Line Management Edward is now continuing to develop his production team. Contact Edward for your immediate production requirements.

Adam Haynes and Liz Brookes

Adam and Liz support Edward in handling the production requirements. Adam is primary cover for Ed as well as working on the Alpha-Rowen Health and Safety system. Liz's main duties include booking in as well as helping to handle the many customer progress enquiries.

Day Shift and Night Shift

Our operators are extremely experienced with many having over 10 years service with the company. Our shifts also contain Inspectors providing regular quality checks throughout the night. Several Operators have now completed the Level 2 NVQ in Technical Services and we have several more now taking the Level 2 NVQ in Business Improvement techniques. All operators receive in house training and the majority are multi-skilled across all the equipment.

Maintenance Team

Ivor (L) and Dave (R) have practically spent their whole working lives on furnace equipment. They are responsible for the routine maintenance of the plant as well as attending to breakdowns. Their input is vital in keeping the plant running in the difficult environment (heat and salt).

Both of them are involved in the Business Improvement Team and are constantly looking to increase the reliability of the equipment.

Distribution and Goods Inwards

(LtoR) Jeff (Driver), Sam (Goods In) and Dave (Driver) form our distribution team. We operate two vehicles both locally around the West Midlands (Redditch 3 times per week) and down the M5 corridor. We handle both collections and deliveries for many of our customers are always happy to help where we can. We also forward on work to the next processing step for many of our customers.

Quality Department

Michael Hill, Quality Manager

Mick is the longest serving Alpha-Rowen employee and has vast knowledge and experience of the austemper process. qualifications from both City & Guilds and the IQA in Quality control as well as having attained the Level 3 Certificate in Operations Management, Mick is perfectly placed to lead the transition to TS 16949. Contact Mick for any quality concerns you may have or for any technical advice about austempering.

Administration Department

Fay Forrest (L) runs the Administration Department ably supported by Cara Hughes (R). Fay is another long serving employee having almost 20 years service with the company. Fay handles the majority of the admin including the invoicing and should be contacted for any queries related to that area. Cara supports Fay by handling more of the internal administration.